Frequently Asked Questions (FAQs)
Got a question? You’re in the right spot. We’ve pulled together the most common queries to help you get the information you need. If you can’t find the answer you’re looking for below, please don’t hesitate to contact us.
Ordering & Payments
How do I order?
Order Online: Open 24/7. Add to cart, checkout, done.
Call or Email: Give us a buzz on +61 1300 071 250 or send over your list to sales@buildingsuppliesaustralia.com.au
Sorry we don’t have a FAX!
What payment methods do you accept?
We accept multiple payment methods, including credit cards and debit cards.
Do you offer trade discounts?
Yes, sure we do. We offer trade and bulk discounts. If you’ve got a big project on, reach out to us to set up a trade account or inquire about our pricing.
How do I get a quote?
Request a freight quote, or contact us. We make it easy for you, often providing quotes in less than an hour!
Delivery & Pickup
Where does Building Supplies Australia Network deliver?
We proudly deliver quality building supplies across Australia’s major cities, including Brisbane, Sydney, Melbourne, Adelaide, and beyond. Thanks to our local building supply network, we’re able to keep deliveries fast and accurate, no matter where your project is based.
How quickly can I expect my delivery?
We offer fast delivery, typically within 1–5 days. If you order before 10:00 AM, we’ll move even quicker to get it out the door. We’ll keep you posted on the schedule, and our driver will give you a 30-minute heads-up call so you’re ready for the drop.
Can I pick up my order?
Yes. If delivery doesn’t suit, you can swing by one of our warehouses and grab your gear yourself. Order before 10:00 AM and you can pick it up the same day, usually within 2 hours. It’s the quickest way to get the materials you need.
How soon can I collect?
Most pickups are ready for same-day collection if you get your order in before 10:00 AM. We usually have everything sorted and ready to go within 2 hours. Once you’re set, we’ll send you an email with all the details you need to roll in and grab your gear.
Where do I collect?
We’ve got multiple pickup spots across each city to make things easy. Once you’ve placed your order online, keep an eye on your inbox. We’ll shoot you an email with the warehouse address and a unique pickup number so you can get on your way.
Products & Inventory
What range of building materials do you offer?
Building Supplies Australia Network offers Australia’s widest range of construction materials. Our most popular products include:
- Plasterboards: Standard, Fire Resistant, Sound Resistant, Sound Absorbing, Multifunction Performance, Decorative, Water Resistant, X-Ray Resistant.
- Fibre Cement: External Cladding, Interior Linings, Accessories.
- Insulation: Roof, Ceiling, Wall, Between Floors/Levels, Underfloor, Underslab, Partition Batts & Rolls, Reflective, Acoustic, Fire Resistant.
Ceiling & Partitions: Ceiling Tiles, Batten Grid Systems. - Steel: Angles, Deflection Track, Metal Beads, Studs, Track, Top Hat, PVC Beads, Shadowline Top Cross Rail, Furring Channel.
- Compounds & Accessories: Plastering Compounds & Tape, Angles, Fixings, Tools.
- Timber: Structural and decorative timber supplies.
What brands do you supply?
We supply quality building materials from leading Australian and international brands. For plasterboard, you’ll find top brands including Siniat. For insulation, we offer preferred brands such as Pink Batts, Gold Batts, Higgins, Kingspan, Earthwool, Foilboard, and Aircell. Our ceiling & partitioning range includes best-in-class products like Studco, and we also carry James Hardie fibre cement products.
Are your products high quality?
Absolutely. We only stock the good stuff, like the brands the pros use, because they’re built to last. No matter the size of the job, we’ve got the right gear in stock to get it done properly. Our customers back us in, too, always rating our quality materials and no-nonsense service.
Account & Support
What are your operating hours?
Our business hours are Weekdays from 7:00 am to 4:00 pm AEST for phone and email support. Our online ordering system is available 24/7 for your convenience.
How can I contact Building Supplies Australia Network?
You can reach us by phone at +61 1300 071 250 or email us at sales@buildingsuppliesaustralia.com.au. Our Head Office address is: Unit 4, 3 Dyson Court, Breakwater VIC 3219, with various warehouses and pick-up points across Australia. Please ask for your nearest location.